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UNE-ISO 22458:2023
Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service
UNE-EN 17371-2:2022
Provision of services - Part 2: Services Contracts - Guidance for the design, content and structure of contracts
UNE-EN 17371-1:2021
Provision of services - Part 1: Service procurement - Guidance for the assessment of the capacity of service providers and evaluation of service proposals
UNE-EN 17371-3:2021
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
UNE-CEN/TS 16880:2015
Service excellence - Creating outstanding customer experiences through service excellence