This day aims to promote fair and equal healthcare services for all European citizens. It also seeks to build greater partnerships for Europe's healthcare system to improve patient care.
This is supported by the following UNE standards for the healthcare sector:
• UNE-EN 17398:2020. Patient participation in healthcare. Minimum requirements for person-centred care.
It aims to create favourable structural conditions for person-centred care.
• UNE 179003:2013. Healthcare services. Risk management for patient safety.
It helps healthcare organisations reduce risks by means of a suitable management system and to improve patient safety.
• UNE 179011:2023. Healthcare services. Remote consultation.
Its main objective is to provide a quality service to the patient, adapting to their needs, preferences, physical capabilities and computer skills. It promotes the assessment of service provision and its improvement through a management system for complaints and suggestions.