View deadlines in firstname.lastname@example.org.
The user licence is for one user and one device. If you wish to reproduce the content of the standard, you must request a licence, which will have an additional cost. Send us your enquiry here
AENOR standards and books that appear in the online store can only be purchased through the website. AENOR does not have a physical store.
Purchase procedure: by clicking on the "Buy" button, the desired products will go to the shopping basket. If you are experiencing display problems, we recommend using Google Chrome.
Go to the customer area to conclude the purchasing process. If you are not registered as a customer, you must fill in the form by submitting your details and choose a password and username. This will create an account.
Once the "Customer data" form has been completed, you will be able to view your "Order in progress", including all the articles placed in the shopping basket, their prices, the taxes imposed by current legislation and delivery costs, if applicable.
The prices of the standards and books that appear under different sections do not include tax or delivery costs.
AENOR's promotional codes consist of alphanumeric characters and can only be used in purchases on the website and for a limited time only. The codes can only be received through a specific offer. To use your promotional code, simply enter it during step 2 of 4 of the online purchasing process and click on “apply”, after you have identified yourself and selected the payment method you want to use. Promotional codes are not cumulative.
In the case of clients from companies with headquarters abroad , the identification number of the taxpayer of the corresponding country (for example, in Argentina the CUIT), must be completed in the field corporate tax ID number (CIF)/national document ID number (NIF) - VAT.
The order invoice includes delivery costs. Therefore, no further amounts need to be paid to the courier for this service. Delivery costs are calculated based on both the final destination of the order and the number of products requested. It includes transport and packaging. Shipping costs are subject to periodic reviews. Outlet books will only have free shipping if the shipment is made within mainland Spain.
1. PFor digital products (PDF, ePub), once delivery is made by direct download through the website in the Customer Area, you will not have the right to withdrawal.
2. For personalised paper products, once the purchase is made, you will not be entitled to exercise the right of withdrawal.
3. For all other paper products, you have the right to withdraw from the purchase for 14 calendar days from the date of purchase. Remember that to make the return, the product must be in perfect condition in its original wrapping and packaging. The customer will be responsible for collection and shipping costs.
The contract for purchasing products through this Website will be governed by Spanish law. Any dispute arising out of or in connection with the use of the Website or this contract shall be subject to the exclusive jurisdiction of the courts of the city of Madrid.
Notwithstanding the above, if you are purchasing as a consumer under the terms of Royal Decree 1/2007, nothing in this clause shall affect the rights that you may be granted by the applicable law.
Do you need help?
Customer support hours
All year except from 15 June to 15 September:
Monday to Thursday
Mornings: 09:00 - 14:00
Afternoons: 15:30 - 17:30
08:30 - 14:30
From 15 June to 15 September:
Monday to Friday