Information technology — Service management — Part 1: Service management system requirements
Technologies de l'information — Gestion des services — Partie 1: Exigences du système de management des services
35.020 - Information technology (IT) in general
03.080.99 - Other services
Es anulada por: ISO/IEC 20000-1:2018
Anula a: ISO/IEC 20000-1:2005
ISO/IEC 20000-1:2011
Formato digital
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